How can we help?

Open the app, allow location, choose a service, confirm your vehicle and see the price breakdown, then book. Your driver is dispatched and you can track them live.

Your card is authorized when you book and charged when the job is complete. You can see the breakdown before you confirm.

While we’re still finding your driver, tap Cancel request on the job — your card hold is released and nothing is charged. Once a driver has accepted, message Hopper Roadside Support from the request (or call us) and we’ll sort it out with you.

Use in-app chat or the call button on the tracking screen.

In the app tap Create an account → I’m a driver and apply — no code needed. If you drive for a partner company, that company creates your login for you. Then complete onboarding: agreements, documents, photos and payout details. You’re approved before you receive jobs.

Payouts are sent through Stripe. Set up Payout details in the app; once enabled you’ll see “Payouts enabled” with your bank’s last 4 digits. Earnings appear under Earnings.

Only during an active job, including in the background, so customers see your arrival time. Never when you’re off duty.

Each offer has a countdown — 60 seconds by default, set by the dispatching company. If it runs out, the job goes to another driver. Declining never counts against you. Keep Duty on and notifications enabled so you don’t miss offers.